CCOC engages patients by offering feature-rich payment solutions focused on improving the patient experience, and accelerating cash collections:
- Email and/or Text Options
- IVR and Web Pay
- Self Service Online Virtual Negotiator
- Recurring and AutoPay Options
- Flexible Billing options
CCOC’s consumer-centric call center will improve patient satisfaction. Our billing and recovery specialists are both knowledgeable and engaged while providing accurate, conscientious, excellent service. Our representatives are adept at resolving patient inquiries and helping patients understand their insurance coverage, their patient responsibility, and any available charity care or repayment options. Our dedicated service promotes mutual respect and understanding, forging a path toward resolution and reaching a win-win solution for us, our clients, and the patients we serve.